AIM Health Recognized as a Patient Centered Primary Care Home in Oregon

Just as it sounds, patient-centered care is all about you and your health!

We have worked hard over the last year to evaluate our policies and procedures, analyze our practice data, set measurable goals, and monitor the effectiveness of change. As a result of these efforts, the Oregon Health Authority recently designated AIM Health as a Tier 4 Patient Centered Primary Care Home (PCPCH) in Oregon and the Portland metro area. As part of this evaluation, we analyzed our:

  • Processes and performance for cancer screenings.
  • Complex care management.
  • Provision of preventive care services.

What is a PCPCH clinic?

Being a recognized Patient Centered Primary Care Home means that our physicians and staff are committed to providing care that is patient centered with a priority on prevention and wellness.

Where do PCPCH and concierge medicine intersect?

Being a PCPCH clinic is a continual process of quality improvement. The PCPCH model supports our belief in treating the whole patient rather than just the symptom, as well as providing the highest quality care for our patients. Through the concierge medicine model of healthcare, AIM Health physicians are uniquely positioned to dedicate additional time and attention to their patients’ care. As a result, AIM Health is able to meet and exceed quality standards resulting in improved health outcomes for our patients in Portland, Beaverton, and all of Oregon and Southwest Washington.

What does it mean to be a recognized PCPCH by the State of Oregon?

PCPCHBeing recognized as a Tier 4 PCPCH clinic reflects the extent to which AIM Health demonstrates excellence in providing high-quality, patient-centered care. PCPCH clinics foster a strong relationship with patients and their families, and reduce costs and improve care by catching problems early by focusing on prevention, wellness, and management of chronic conditions. The key attributes of PCPCH clinics are:

1. Accessible: Care is available when you need it.

PCPCH clinics serve as first contact for both routine and urgent care, and continually seek to improve access to care for patients, caregivers and families.

2. Accountable: Clinics take responsibility for their community.

PCPCH clinics are committed to measuring and improving clinical quality. Recognized clinics have demonstrated that they monitor clinical quality and aim to improve their performance where appropriate.

3. Comprehensive: You get all the care, information and services that you need to stay healthy.

PCPCH clinics meet the standards of care for comprehensive, whole-person care including: preventive care and coordination of screenings; acute and chronic medical care; coordination and integration of care for individuals with mental health, substance use or developmental conditions; and health risk assessment and intervention.

4. Continuous: Your physician knows you and works with you to improve your health over time.

PCPCH clinics are committed to interpersonal continuity of care and promote a continuous relationship with your personal physician.

5. Coordinated: Clinics help you navigate the healthcare system to get the care you need in a safe and timely manner.

PCPCH clinics proactively coordinate and integrate the care of patients with specific diseases or health care needs.

6. Patient and Family Centered: You and your family are the most important part of health care. Your care is delivered with respect for you and your cultural background, and in your preferred language.

PCPCH clinics are focused on you, and empower patients to manage their own health and wellness through patient engagement and self-management support.

PCPCH accreditation is continuous – we will need to continue to meet and exceed expectations to maintain our certification and the state’s standards for PCPCH recognition and excellent care. We have set new care and data tracking goals for 2021, and continue our process of monitoring our performance and improving the care we provide.

We thank you for trusting us with your care and value our relationships with you. Thank you again to those of you who participated in our survey and served on our patient panel.